Your Privacy Matters
See how The Review Mediator values your privacy by reviewing the documentation below.
Book a DemoOverview
The Review Mediator (TRM, we, our, or us) is committed to protecting the information entrusted to us by clients, website visitors, and partners. Because our work sits at the intersection of businesses, online platforms, and contested digital content, we take privacy, data handling, and responsible information management seriously. This Privacy Policy explains what information we collect, how we use it, when we share it, and the choices available to you when you interact with our website, client portal, communications, or services.
Information We Collect
We may collect information you provide directly to us, information collected automatically through your use of our website or portal, and information received from third parties in connection with the services we perform.
Information You Provide
This may include:
- ✓Name, business name, title, email address, phone number, and mailing address
- ✓Account registration details and login credentials
- ✓Billing and payment-related information
- ✓Reviews, posts, videos, screenshots, links, documents, timelines, and other case materials submitted for review
- ✓Communications you send to us through forms, email, phone, or the client portal
- ✓Any other information you choose to provide in connection with a dispute, consultation, or service request
Information Collected Automatically
When you use our website or portal, we may automatically collect:
- ✓IP address, browser type, device type, and operating system
- ✓Pages visited, referring URLs, time on page, clickstream data, and general usage activity
- ✓Cookie, analytics, and similar technical data used to improve functionality, performance, and security
Information From Third Parties
We may receive information from service providers, analytics partners, payment processors, platform tools, or public-facing sources when that information is relevant to our operations or to the services requested by a client.
How We Use Information
We use information to:
- Provide, operate, maintain, and improve our website, portal, and services
- Review submitted matters and support dispute resolution, reporting, escalation, outreach, and mediation-related workflows
- Communicate with clients, prospective clients, and partners
- Process transactions and administer accounts
- Monitor security, prevent misuse, investigate fraud, and protect our systems
- Comply with legal obligations, enforce agreements, and maintain business records
- Send service updates, administrative notices, and, where permitted, marketing communications
How We Share Information
We do not sell personal information. We may share information only as reasonably necessary to operate our business, deliver services, comply with legal obligations, or protect legitimate interests.
Categories of Recipients
Information may be shared with:
- Service providers, contractors, and vendors that support hosting, communications, analytics, payments, security, and operations
- Professional advisors such as attorneys, accountants, insurers, or compliance consultants
- Third-party platforms or publishers when necessary to support a reporting, dispute, or escalation process authorized by the client
- Government authorities, regulators, courts, or law enforcement when required by law or legal process
- Successors or counterparties in connection with a merger, financing, sale, restructuring, or similar corporate transaction
Cookies and Analytics
Our website may use cookies and similar technologies to remember preferences, support functionality, understand site traffic, and improve user experience. You may adjust cookie settings through your browser; however, certain features may not function properly if cookies are disabled.
Data Security
We maintain reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure. No system, transmission method, or storage environment is completely secure, so we cannot guarantee absolute security.
Data Retention
We retain information for as long as reasonably necessary to provide services, maintain records, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods may vary depending on the type of information, the nature of the engagement, and applicable legal or operational requirements.
Your Choices and Rights
You may request access to, correction of, or deletion of certain personal information, subject to applicable law and legitimate business needs. You may also opt out of marketing emails by using the unsubscribe link in those communications or by contacting us directly.
Third-Party Services
Our website or services may link to or interact with third-party platforms, websites, tools, or applications. We are not responsible for the privacy or security practices of those third parties, and their handling of information is governed by their own terms and policies.
Children's Privacy
Our website and services are intended for businesses and adults and are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our business, services, legal obligations, or operational practices. Any revised version will be posted with an updated effective date.